Tags
airplanes, back in the day, customer service, Diana Schwenk, hidden fees, Hump Day Chronicles, luggage, memories, rant, Travel
…traveling by airplane was an amazing experience.
It was 1980 – the year I was to graduate from high school. As a gift to celebrate this milestone in my life, my dad, brother and I were flying to Germany to spend time with relatives.
Those of you who are in your 20s or 30s have no idea what a wonderful thing flying was back then. Let me paint a picture for you.
We arrived at the airport, tickets in hand – these had been purchased far in advance of our trip by my dad from a travel agent at a travel agency. There were no extra or hidden fees.
We got in line to get our boarding passes and check our luggage. The line moved fairly quickly. They had just the right number of employees at the counters to accommodate the number of folks in line.
At the counter we showed our tickets and passports to the nice lady behind the counter. She printed our boarding passes and checked our luggage.
We were not charged for checking luggage.
In 1980 they somehow understood that if you were flying somewhere, you were probably staying for a while and would need a change of clothes or something. Yes. Luggage was part of your fare.
Once on the plane, we found our seats and sat down.
I’m 5′ 8″. Taller than the average woman. I have a 33″ in seam.
I sat down, pushed my carry-on under the seat in front of me and stretched out my legs. Yes, that’s right – I stretched out my legs! There had to be 5 or 6 inches of space between my knees and the seat in front of me.
There was also a lot of space between me and the person beside me. None of us were spilling out of our seats and encroaching the space of the other!
Flight attendants dropped by numerous times to offer us complementary pillows, or blankets, or drinks. Then they showed the onboard movie to everyone for free!
In the aisle, two people could easily pass each other on their way to, or back from the facilities that were spacious enough that you didn’t have to be a trained acrobat to use them.
I looked forward to meal time the most. Would I have roast beef with mashed potatoes, vegetables, gravy and a biscuit? Or would I have fried chicken with veggies and French fries? Or would I choose ham with veggies and scalloped potatoes?
It just all depended on what I had an appetite for.
Later, we were offered another beverage and a snack like crackers and cheese and slices of apple or something like that.
And just before landing, they came around with hot towels that we applied to our faces, cleansing our pores, refreshing us.
Yes, I’m old enough to remember when travelling by plane was an amazing experience.
~ HUMP DAY CHRONICLES ~
How do you feel about be charged to bring luggage? Hidden fees that sometimes exceed the cost of the flight? Being crammed into your seats like sardines? Knowing that you may not be able to board your flight because the airline has been overbooked? Does anybody seriously like those cheesy gold fish snacks?
You’ve just described my dream flight scenario ~ I wish it were real now!!
Yeah, the luggage thing, all of the hidden costs and charges, it’s just so annoying. Travelling is truly a nickel and dime ya’ type of affair now a days, nothing for free it seems.
I just heard Air Canada is starting to actually enforce the carry on regulations…man, we’re going to be so *%#@^&! if that starts happening over here. We generally tend to push the limits with our carry on items, especially when returning from a place!
~ Andrea ❤
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I could probably travel with regulated carry on luggage and not check any luggage except for that rule about liquids (my toiletries)
I don’t want to put toiletries in a bunch of 100 ml bottles. 😦 But here’s my question: if I wanted to carry explosives in liquid form, I could do so in a bunch of 100 ml bottles if they’re in a separate plastic bag?) 😉
Diana xo
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How it has changed….Still when I use a cheap airline, I do not expect much….My flights are not long to Germany 🙂
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Yes Ute, some flights are so short, none of that would be relevant. 🙂
Diana xo
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Those were the days, my friend. Diana, I remember an excellent dinner – steak, etc. – on our way to Mexico in 1989. Wonderful. Real utensils, too. No plastic knives to cut up your food. That type of in-flight experience is still available. We had excellent meals on Air France when we flew to Paris a year ago.
Other than that, stateside, you’re lucky to get a bag of goldfish or pretzels. Leg room? You’re right. Non-existent. Never mind they have studies about the detrimental effect on airline passengers’ being cramped up for hours.
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Oh wow Judy, they’ve done studies on cramped seating?
Mental note to self: Fly to Paris. 😀
Diana xo
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You’ll love Paris, Diana.
Yes, the studies recommend that you get up and walk around – maybe to that charming, cramped toilet down the aisle – like you have any other option. 😉
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I’m antsy at the best of times, so I do walk around on the plane and restaurants, in meetings and at home haha
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Diana I remember those days and headphones were free too. Things have sure changed a lot. Im glad I have my memories. Kath
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Yes. Memories are great Kath. 🙂
Diana xo
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I remember flying Wardair twice and having my dinner served on china and free small glasses of wine when we flew into the U.S. That was mid-1980’s.
As for the luggage fee now for checking it in…the whole situation for past few years of carry-on is not good. I feel sorry for the flight attendants since some of the suitcases in bins overhead are very heavy and sometimes look dangerous. It can be an occupational hazard..and not safe for passengers around either. I fly several times annually within Canada…and am not looking forward to increased competition for space for carry-on luggage.
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Whoa I hadn’t thought of that, although they’re really hammering down on carry-on and making people check over-sized pieces!
Diana xo
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I enjoyed my flights back in those days… now my 6’2″ 130kg (280 lb) frame is just not built for the space they allocate me…
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Bulldog, I have a friend who is 6′ 8″ – he has to fly 1st class but he’s even squashed and crammed there!
Diana xo
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I have not been on a flight in 4 years and I don’t miss flying. Things have changed so much I want to avoid it. If we ever make it overseas I will have to suck it up and fly but until then I’ll stick with driving 🙂
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I don’t blame you – your trips and photos have been amazing!
Diana xo
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The world has changed in so many ways, Diana, and not for the better, I’m afraid. Your post brought back pleasant memories for me, not only of flying but travelling on train when I was a child with my parents, from St. John’s to Corner Brook. Everything about it was special, and now is no more. Such is life.
Jennifer xo
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I wonder if children see things with more wonder. I remember taking Michaela to Shopper’s Drug Mart, she was wide-eyed and amazed…as if we were in Disney Land or something. ❤
Diana xo
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You have a good point, Diana. Perhaps I’m also looking back with the “good old days” coloured glasses!
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haha perhaps I am as well!
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Ah…the good old days of flying… I remember too, Diana. With wistful fondness.
Flying nowadays is a nightmare. I’m wondering when some entrepreneur will figure out many of us would pay a little extra to be treated like people instead of sardines.
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I’m wondering too Denise! 😀
Diana xo
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Back in the day we felt special and were treated accordingly. Now it feels more like transporting cattle or sheep… But at least there are more choices !
Val x
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Yes, there are always choices Val!
Diana xo
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Across the board, Diana, I find that it used to be that companies schooled their employees to do the maximum to make sure a customer was a customer for life. And it was a pretty good assumption they wanted the employee to stick around for a good, long time, too.
Now: Too many companies don’t train employees to treat customers well because too many companies don’t know how to treat employees well. It makes my day to be treated well out and about because it’s become the exception instead of the rule. Everything is flip-flopped. Thankfully, there are still workers who take personal pride enough to do their jobs well, and thus I still hae a great experience in a store or restaurant. Knock on wood!
Flying is abysmal for the most part, for all of the reasons you illustrated so well above. The counter workers and flight attendants can’t win the battle with the stupid rules and regulations and poor plane set-ups! When my dear wife Karen and I flew to Hawaii, the seat space was so small and uncomfortable, I had to stand in the aisle next to my seat and walk in place for an hour at a time to beat claustrophobia and leg cramps. And how about this? Back in the day you and your brother went to visit your family in Europe, didn’t you dress up nicely to fly on the plane? Nowadays people dress like slobs on a plane. It’s awful, really.
Thank you for getting me going on this one, my friend. My goodness!
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haha Mark! I guess we’re even now I went on a bit of a tirade on your post about technology. 🙂
Your trip to Hawaii sounds like a total nightmare, so sorry to hear about your experience. Hopefully Hawaii made up for the flight.
As a matter of fact, yes! We dressed in our best! Have you ever heard Anderson Cooper on his feelings about people taking off their shoes and socks on airplanes? It’s totally funny!
Diana xo
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The flight to Hawaii was fine because we overnighted in Los Angeles, and LA to Honolulu isn’t that long of a flight, plus we were so excited about going there, we were on cloud nine. Going home, though, it was Honolulu to Detroit layover, waaaaaay longer, and quite uncomfortable.
I’ll look up the Anderson Cooper bit. I bet I can find it on YouTube.
And thanks for letting me blow off steam. Ha! Yeah, we get even, don’t, we, Diana!
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I couldn’t find the Anderson bit – I searched and searched. 😦
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He must have licensed it or something like that. 😦
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Aaah the good old days Diana! One thing I am glad that has changed is “no smoking” on planes but I miss the leg room and perhaps something to eat ha.
Karen
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I was wondering when the no smoking thing would come up Karen!
I’ve sometimes joked that they should have kept one smoking seat (that would be properly vented so that others wouldn’t even know it was there) and auction it off during the flight!
That would surely offset the costs of flying – ha!
Diana xo
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Ha yes that is an interesting idea, not sure if the airlines would agree !
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I have a WordPress question for you Diana, how do you “like” a comment when the like prompt is not there?
Karen
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I don’t know, I’ve only ever been able to like comments where a prompt exists.
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The luggage thing really bugs me. And some of the other costs do but I have noticed the price of tickets hasn’t gone up at the rate most other things have, so I figure they’re holding the base cost down by charging for “extras.” The one I really dislike is the security thing restricting you to food you buy at the airport — mediocre and outrageous price. I’m old enough to remember flying back to the late fifties and how much nicer it was…
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Thanks for stopping by and weighing in Leigh!
I was just thinking that a lot of the planes we fly in today were built in the 60s and 70s weren’t they? That’s what I’ve heard anyway…they’ve just added more seats as we, as a society are bigger and weigh more than we ever have. 🙂
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I used to love flying, but once all that TSA (Transportation Security Administration) stuff kicked in after 9/11 and the airlines started getting no fun at all, I pretty much foreswore ever flying again.
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Now I know what TSA is – thank you! I hear you Smitty. 🙂
Diana xo
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I fondly recall the days you describe, Diana. For decades, I was required to travel for my job. The novelty didn’t last long as service quality has been deteriorating ever since. I loathe travel by air now.
However… I have found a new travel love: Amtrak (in the U.S.). It is unbelievably relaxing, no TSA hassles, abundant legroom, a dining car if one if inclined, and many more positives. Yes, it takes more time but isn’t time what we’re intended to appreciate and revel within? 🙂
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So glad you have found this new travel love Eric! What does TSA mean? Love your question about time. 🙂
Diana xo
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Sorry… TSA = Transportation Safety Administration… U.S. speak for the nazi-like agents who make getting in and out of U.S. airports a dehumanizing experience.
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Thanks for the clarification Eric and the vivid description! 🙂
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I guess I found it thrilling too– really didn’t fly much as a child and not really a lot until an adult. Now, it’s a chore — I hate airports, planes, flying.. but a necessary evil if I want to get places!
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So true Lisa!
There are still some good and friendly staff; I don’t mean to suggest it’s all hell, but in comparison to how it used to be, they’ve definitely become less customer-focused over the years.
Diana xo
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Not so long ago….but my how greedy the industry has become. 😦
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Customer service in general, across a lot of industries, has declined as well, don’t you think?
Diana xo
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Oh absolutely! And when I do find a place with that extra care….even if they are more pricey. ..I become a dedicated customer ! ♡ Great food for thought….again, Diana!
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Me too!
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I know what you mean – it was a special experience once. Now, yikes 🙂
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I know right?
In comparison, today’s experience is like getting on an overcrowded bus with people and farm animals! 😉
Diana xo
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Now I drive whenever I have the choice.
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Yes that’s always an option!
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